Cruelty Free - Vegan Cosmetics

Returns

RETURNS

All of our domestic orders have a 30-day, 100% satisfaction guarantee. That's thirty (30) days from the time your package shows 'delivered'.  You can gently used the product and return it. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

RETURN PROCESS

Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor. If you wish to return a product, please do so within 14 days receiving your order (starting with the date of delivery) for a refund on the purchase price less the cost of shipping ($4.95).

  • Refunds will be credited to the original form of payment
  • We cannot take returns on overly used products, as determined by a Claire Noir Beauty Returns Manager
  • Shipping and handling are not refundable
  • Items denoted as “Last Chance” or “Final Sale” are not eligible for return

To return merchandise to clairenoirbeauty.com, please follow these easy steps:

STEP 1

Simply reach out to our customer care team at customerservice@clairenoirbeauty.com (Monday through Friday, 9 AM to 5:30 PM Eastern Time, excluding holidays and holiday weekends) with the products you’d like to return & your order number.

STEP 2

Claire Noir Beauty customer care will provide a return label, which you should affix to the outside of the return package.

 

STEP 3

Your return shipping via USPS will take 5 to 10 business days to arrive at our facility. Upon receipt, the returned merchandise will be assessed for processing. This can take 5 to 7 business days.  Depending on your financial institution, it can take 5 to 7 business days to post to your account.

Only items purchased on www.clairenoirbeauty.com may be accepted for a return.  Items purchased from clairenoirbeauty.com cannot be returned or exchanged at retailers that sell Claire Noir Beauty products.


Please contact customer service with any questions by email at 

customerservice@clairenoirbeauty.com or our live website chat


Please Note:  Empty containers cannot be accepted for refund.
 

EXCHANGE POLICY
None


DAMAGED PRODUCTS POLICY

We want to know when this happens. Please do not discard any of the items, take photos and notify us within three (3) business days of your products being delivered.

Please contact customer service at customerservice@clairenoirbeauty.com and we will respond with the appropriate return and/or exchange instructions.  

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

The color isn't the same as online 

Claire Noir Beauty tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.

Failed Delivery Issue

We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to multiple failed delivery attempts by the shipping carrier or if you the customer refused to accept the package. Only a store credit for the refused items will be issued and we will reserve the right to deduct any related return charge imposed by the shipping carrier.

What happens to returns?

"Claire Noir's foremost priority is the health and safety of our customers. While we cannot disclose the specifics of our protocol for disposing of returned, damaged or used products, we can confirm that there are careful and consistent procedures in place across our stores to ensure items that are not fit for sale—due to use, damage or tampering—are entirely removed from inventory. To ensure the health and safety of our clients, non-sellable items are either shipped back to Clairenoirbeauty.com or a third-party damage processor, and testers or other damaged goods are also disposed of onsite in designated damage bins in such a way that they are not retrievable or reusable. We take product hygiene very seriously and we are dedicated to following best practices at our company."

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